Manage enquiries and the waitlist
Track interest, arrange a place and enrol a child without creating a duplicate.
Checked against Meadow on 2026-10-12
Open Waitlist from the menu. Owners, managers and senior practitioners can manage enquiries. New enquiries can come from a public form or be added by staff.
Move an enquiry forward
- Open the enquiry and review the child’s details, family contacts and requested care.
- If you are waiting for a place, choose Add to waitlist and select the room. The child joins that room’s queue.
- When a place is agreed, choose Enroll.
- Select the room they will start in and their start date, then confirm.
- Check their record in Children and add their schedule.
A future start is Enrolled. The waiting list is for children whose place is still being arranged.
When plans change
Use Return to inbox if the enquiry needs to go back for review. If the family no longer needs the place, choose Mark as lost and record the reason. You can reopen it later if circumstances change.
Archive removes an enquiry from the usual working view. Use the available filters and Restore to bring an archived enquiry back.
Keep one record for the child throughout this process. Search both Children and Waitlist before entering them again.