Resolve attendance and schedule problems
Use the right record to explain an unexpected number or missing day.
Checked against Meadow on 2026-10-12
A child is not expected today
Check these in order: the child is Active, the setting is open, a schedule or one-off covers the date, its terms cover the date, and the child is not absent or already checked in. After a departure, they are expected back only if a later part of their day remains.
See Understand Today.
A schedule has disappeared after summer
If the schedule follows terms, check the next school year in Schedules → Term dates. No term dates · not scheduled means the dates need to be added. Do not add a competing schedule just to cover the missing calendar.
I cannot save overlapping hours
Split the day into non-overlapping time slots. Adjacent slots, such as 9am–12pm and 12pm–4pm, are fine. For a new ongoing arrangement, use Change from a date on the existing schedule.
I changed a template but children’s hours stayed the same
That is expected. Applying a template creates independent schedules. Edit the saved schedules to change the children’s hours.
An absence will not save
Look for attendance already recorded on those dates or an overlapping absence. Review and correct the record that is wrong. Do not remove accurate attendance to make an absence fit.
ECCE or NCS figures look wrong
Check the child, week, ECCE slots, term dates, exceptions, attendance and CHICK details. An ECCE badge does not prove that every day is funded. NCS claim hours are the agreed registered hours, not an automatic copy of scheduled hours.
Follow NCS attendance comparisons before amending a claim.
I lost connection after saving
Refresh the relevant list or record and check whether the change is there. If it is, do not repeat it. If some items saved in a group action, resolve the failed items individually.